Onsite Service.
Techro provides fast onsite service - responding 90% of the time
within 2 hours for urgent attention and 95% of the time within 4
hours for non urgent attention.
Techro is different to other service companies as you the client
are assigned a Senior Technician as your primary contact and another
Senior Technician as your secondary contact. (Techro does not employ
juniors or inexperienced Staff to work on your Mission Critical
Computer Network). This enables your staff to directly communicate
to your primary contact, bypassing any frustrating Helpdesk Operators
or Technicians not familiar with your computer environment.
This service gives you the customer the following advantages of
having Techro support your computer Network:
- Problems get fixed faster with Techro Clients
- Techro Clients save money as the Primary Technician is familiar
with your environment and billable hours are not spent by the
Technician familiarising themselves with the Network
- Our clients are not being held up on Help Desk Phones Support
Queues
Techro Express Remote Support.
Providing the Client has the facilities and has given Techro Authorisation,
Techro Express Remote Support is a fast and inexpensive way to resolve
problems. Techro Clients receive the following advantages of allowing
Techro Remote Support:
- Cost savings with no call out fee being applicable for remote
support
- Problems are fixed immediately
- Reduces the chance of lost productivity for the Client's Staff
- Training of staff is made easier as Techro can show staff how
to do something by taking over their session on their computer
remotely
Networking.
Techro can design a new Network for your environment or integrate
your existing Network. No Job is too big or too small for Techro.
You may wish to integrate an ADSL Connection for your Network,
or introduce email for your users. Techro will propose the most
cost effective Solution for your needs and painlessly install this
solution without impacting on system downtime.
Virus Removal and Virus Prevention.
This growing concern of Virus prevention and removal is delicately
handled by Techro's experienced Technicians. Techro prefers to install
preventative measures in virus detection and will setup the most
cost effective solution for your Network.
Security.
Ask Techro about their inexpensive Linux Firewall Solution. This solution
will guarantee that only the users you authorize will be able to gain
access to your network through the Internet.
Virtual Private Networks are also a growing requirement from our
Clients and these solutions can also be painlessly installed.
Backups.
Our Clients don't spend thousand's of dollars on TAPE Backup Solutions
that may or may not work when it comes down to the crunch. We implement
a wide range of different backup solutions that are 100% reliable.
These solutions ensure in the event of a disaster, downtime is kept
to a minimum and data is not lost.
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